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The 7 Phases of a Lytx Upgrade: What to Expect

Many fleets know they need to stay updated with technology, but the steps involved to upgrade their video telematics technology can be overwhelming. The good news is that when done right, an upgrade is systematic and organized to minimize disruption to your operations.

To help you know what to expect, here are the seven phases of an efficient technology upgrade:

Phase 1: Planning

Once you have decided to upgrade your technology with Lytx, your fleet leaders will meet their upgrade team, led by a Lytx migration manager. You’ll work together to determine a timeline and answer these questions:

  • Who in your organization needs to be part of the upgrade decision?
  • What are your organizational goals for the upgrade?
  • Who is your internal project manager to oversee the upgrade?
  • Do you have an asset list prepared?
  • What new features will you be introducing to your fleet?
  • How will you communicate these new features to your fleet?
  • How will your upgrade affect your data and reporting?

In this initial planning phase, you’ll also begin coordinating logistics, including installations which are typically scheduled 4-8 weeks in advance, and setting progress markers with your migration manager.

Phase 2: Information Prep

After the initial planning meeting, it’s time to gather the necessary data to execute the upgrade. This includes collecting your account, user, and vehicle information—the end result is a master list of assets. Phase 2 also includes QA’ing your current fleet technology data to find information gaps or errors.

It’s important to start with a foundation of clean data to ensure your upgrade installations and success measures are being tracked properly.

Phase 3: Program Configuration

In Phase 3, the Lytx upgrade team helps you configure your program, features, and options the way you want. For example, your Lytx driver safety program is very customizable. You can select what you want to coach or review from over 60 behaviors, as well as choose which new non-accelerometer, and non-ECM triggers you want turned on. You can also choose specific internal and external machine vision and artificial intelligence (MV+AI) triggers, like lane departure or handheld device. There are numerous options for custom configurations—the process is designed to be flexible to ensure your fleet’s needs are met. Check out our “Upgrade Checklist” to learn more about the available features.

Phase 4: Internal Organizational Alignment

Your fleet leaders work together to develop a custom communication and training plan to help drivers and employees adopt the new video telematics system as quickly as possible. The Lytx upgrade team can help provide guidance and resources. The planned rollout communication should focus on what the new features are and how to receive the most benefit from them, as well as any corresponding policy or procedural changes.

Phase 5: Installation

The roll out begins. Your fleet’s new event recorders arrive and are installed according to the timeline you determined in Phase 1. Installers will be aided by the Lytx Installation Center, an easy-to-use, mobile app that simplifies, standardizes, and speeds up installations.

While installations are in progress, fleet leaders receive upgrade reports from their migration manager at planned, regular cadences. For example, this could include weekly dashboards with upgrade status and logistics data. These reports help you stay on track with your roll out plan.

Phase 6: Training

Training can be administered in various ways (e.g. self-paced eLearning and videos, live and recorded webinars, etc.). Your migration manager will set up a learning plan or path for you and provide access to online tools to help you dig deeper into your new video telematics system.

The Lytx Support Center is always present to provide resources to help you train coaches, managers, and drivers, shortening the learning curve on your technology upgrades.

Phase 7: Transition Complete

When all installations and trainings are complete, your fleet support from the Lytx upgrade team changes back to the client success team. They will be your strategic program support, handling questions and issues going forward. Additionally, you will have continued access to the Support Center’s knowledge base and on-demand tools as well as recurring virtual trainings.

Lytx Makes Upgrading Easy

Upgrading your video telematics system can be a lot of work, but Lytx has a proven, step-by-step process that will simplify your fleet’s transition. We provide you with a dedicated migration manager who’s focused on your goals, guiding you through every phase, and developing a plan that’s customized to your fleet.

Our expertise is built upon the learnings we’ve gathered over the last two decades—we know what we’re doing and are here to help you create a well-defined plan and process for a technology upgrade.

Need more info about upgrading your technology? Download 8 Must-Know Upgrade Tips.